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Basics

Ticket Questions

Transportation & Directions

Zoo Animal Codes of Conduct

  • Doors open at 11am each day
  • Show ends at 11pm each day
  • Rain or Shine, subject to safety requirements
  • General Admission: 18+, VIP/Platinum Experience: 21+
  • Lineup and set times are subject to change
  • All info here is subject to change, so check this page before leaving for the festival.
  • Everyone is subject to search upon entry

The following items are prohibited. Do NOT bring any of these items with you to the festival, the Ferry, or the Shuttle Bus:

  • Large bags/backpacks: ALL BAGS MUST BE NO LARGER THAN 12"W x 12"H x 16"L
  • Weapons of any kind
  • Outside food & beverages
  • Professional cameras & recording devices (no SLR/DSLR or cameras with detachable lenses)
  • Illegal substances
  • Squirt guns, misters, spray bottles, etc
  • Laser pens and similar focused-light devices
  • Bad attitudes
  • Glowsticks
  • Chairs
  • Cans, canteens, flasks (empty camelbaks and water bottles will be allowed)
  • Pets
  • Bicycles, scooters, personal motorized vehicles
  • Musical instruments
  • Sleeping bags (no overnight camping or sleepovers)
  • Umbrellas
  • E-cigarettes
  • Any container of liquid
  • Totem poles or flag sticks
  • Candy
  • Walkie Talkies
  • Fake IDs - they will be confiscated and your wristband will be cut without refund.

Basics

What is the Electric Zoo Festival?

Electric Zoo is New York's Electronic Music Festival. Founded in 2009 and taking place in the beautiful Randall's Island Park, Electric Zoo brings a wide variety of the top acts from around the world and across the spectrum of electronic music's various sub-genres. Enjoyed by an enthusiastic crowd of over 110,000 people in 2012, Electric Zoo has gained widespread recognition from music lovers, artist and the press alike.

"Electric Zoo might not be the country's largest, splashiest, or most hyped electronic dance music festival. But we're going to go on record and say that it's the best." - Billboard

Electric Zoo 2013 will continue to expand and evolve with an ever growing footprint and the newly announced addition of Main Stage East. 2013 will feature two open-air Main Stages plus three state of the art tents: The Hilltop, The Riverside and Made Event's legendary Sunday School Tent.

"The atmosphere was amazing and I loved every minute of the crowd's energy. The people who come to Electric Zoo are just so passionate about the music and they really show it with their energy and enthusiasm. It really is so special." - TIËSTO

What are the dates of Electric Zoo 2013?

Electric Zoo 2013 will take place on , , and from 11am to 11pm each day.

Where is Electric Zoo?

Electric Zoo takes place on the shores of reality, where the waves of imagination meet the rocks and salt of entertainment aka Randall’s Island. Randall's Island is located in the East River between East Harlem, the South Bronx and Astoria, Queens.

How old do I have to be to attend?

Admission to Electric Zoo is strictly for ages 18 and over. To purchase and consume alcohol or to purchase and/or use VIP Experience or Platinum Experence passes, you must be at least 21 years of age. Everyone must show valid government-issued photo ID (photocopies will NOT be accepted).

THE ONLY ACCEPTABLE FORMS OF IDENTIFICATION ARE AS FOLLOWS:

  • Valid driver's license from any US state or Canada
  • Valid identification issued by the New York Department of Motor Vehicles (Non-Driver ID card)
  • Valid United States military identification
  • Valid passport or visa issued by your country's government
PHOTOCOPIES WILL NOT BE ACCEPTED

What time do the doors open each day?

The doors open at 11am each day.

Will there be animals at Electric Zoo?

Only you and the other tens of thousands of awesome life enthusiasts.

Will there be lockers at Electric Zoo?

There will not be lockers available at Electric Zoo. We work hard to make sure that you have everything you need during the Festival.

Will there be ATMs available at the event?

Yes.

Will I be allowed to leave the venue and re-enter?

No, sorry, once you leave the festival, you cannot re-enter (until the next day of the festival, with your 3 Day pass or single day pass that's valid for that day).

Can I leave the site and come back in if I'm a VIP or Platinum customer?

No, sorry, once you leave the festival, you cannot re-enter (until the next day of the festival, with your 3 Day pass or Combo Pak, or single day pass that's valid for that day).

Will there be any food & beverages available for sale?

Yes, there will be a wide variety of food options, including burgers, hot dogs and pizza, as well as many other local and vegetarian/vegan choices. These include some of our favorite New York City street vendors. There will be a variety of non-alcoholic beverages, plus beer, wine and champagne for those over the age of 21. Mixed drinks/liquor will only be available for purchase in the VIP lounge, which is only accessible by those who purchase a VIP Experience or Platinum Experience.

I have special dietary needs - will there be food for me?

While we make every effort to bring in food vendors with a wide variety of options catering to many different needs, we regret that we cannot guarantee that there will be a vendor to match each and every one of those needs. In keeping with our efforts, we will continue to strive to offer the greatest variety of food choices possible in an effort to offer something for everyone.

Other than food, what can I buy at Electric Zoo?

Once our Zoo Animals have had their fill of food and beverages we do offer other options for them to upgrade their experience by purchasing fresh, one-of-a-kind products.

  • Stop by the merch tent for the fresh new assortment of official Electric Zoo t-shirts, bandanas, beach towels, bags, sunglasses, and more! This tent is also the home of the General Store, your source for useful basics. So if you need some tissues or gum, sunblock, or even socks, stop by and get what you need.
  • We will be bringing back the super popular T-Shirt Remix Station to offer cut & sew re-interpretations of Electric Zoo t-shirts. When you buy a t-shirt at the festival, you can have our fashion craftspeople customize it for you – a snip here, a stitch there, sometimes just what’s needed for a fit and a look that’s all your own.
  • Feed your inner animal with colorful treats and delectable snacks from your youth - the Olde Time Candy Shoppe has all kinds of scrumptious heavenly goodies, sold by weight. From gumballs to Red Hots, Mike & Ike's to Lifesavers, there's a classic candy here for everyone.
  • Highlight your explosive personality and the positive vibes you're bringing to the festival with something wild and unusual that fits you! Take a peek at Ms. P's curio cabinets filled with the offbeat and delightful -- animal masks, wigs, and an assortment of accessories to tickle your fancy.

Will there be First Aid on site at the festival?

There are medical aid stations marked with a red cross in the four corners of the park to insure you're never too far away from help. Check out the map in the center of the booklet that you'll receive when you get to the festival to familiarize yourself with the location of the medical aid stations which are staffed with emergency medical professoinals, and have plenty of water if you need it.

Is there a dress code?

Please wear clothes, we’d really appreciate it.

Will I be searched before entering?

Yes, everyone is subject to search upon entry.

What if it rains?

Electric Zoo is a rain or shine event, subject to safety requirements.

Can I bring my children to see the animals at Electric Zoo?

No. You have completely missed the point of this website.

Ticket Questions

I bought a Sunday (or 3-Day, or Fri/Sun Combo Pak) wristband for Electric Zoo 2013. How do I get a refund?

Full refunds for Sunday passes to Electric Zoo 2013 are being issued automatically. Customers who bought a 3-Day Pass will receive a 33% refund, and those who bought a Friday/Sunday combo pass will receive a 50% refund.

Over 20,000 refunds have been processed so far. You will be notified via email when your refund has been processed.

Certain security-driven restrictions and regulations prohibit us from issuing a refund to a credit card in some cases. In these instances we are issuing refunds in the form of a check made out to the name on the order, and mailed to the billing address on the order. All checks will be sent out via US mail. Your refund being issued via check can be due to any of the following factors:

  • Our credit card processor does not store data for transactions beyond 120 days, and we don't store credit card numbers at all. These are security measures designed to protect your credit card data. If you made your purchase more than 120 days ago, we don't have the ability to issue a refund to your card.
  • We are restricted from issuing a refund that is greater than the initial amount charged. If you paid using a Payment Plan, this prevents us from being able to issue a refund directly to your card.
  • If your card is expired or your account is closed, we are unable to issue a refund directly to your card.

We apologize for any inconvenience; if you have any further questions or concerns, please contact Front Gate Tickets at support.frontgatetickets.com/customer/portal/emails/new or call 888-512-SHOW.

If you paid cash, please click here for instructions, or call 888-512-SHOW. Thank you for your continued patience as we continue to process these refunds as quickly as possible.

I have a question/concern about my ticket(s). What should I do?

Please visit http://support.frontgatetickets.com or call 888-512-SHOW.

Can I buy tickets at the event?

If the festival does not sell out in advance, then yes, the box office at the festival grounds will open at 10am each day.

When does the Box Office open?

The Box Office opens at 10am each day of the festival. It's located on Randall's Island, near the festival main entrance. Tickets will be sold at the Box Office only if the festival has not sold out in advance.

I ordered my ticket from outside the US - how will I get it?

All international orders must be picked up at the Will Call check-in area, located next to the Box Office at the festival main entrance on Randall's Island. Unless you plan to walk, bike, or arrive by car, you must print out your confirmation email and bring it with you to the ferry or shuttle bus departure point in Manhattan (check your confirmation email to make sure you're headed to the correct place - either Ferry or Shuttle Bus). Your confirmation email will be checked, and you will be allowed to ride to the festival site on Randall's Island. From there, you should proceed to the Will Call check-in area. You will need the credit card used to purchase your tickets and your valid photo ID.

What is Will Call?

Located near the main festival entrance on Randall's Island, Will Call serves as a way for our International guests and those who ordered their passes after the shipping cut-off date to pick up their tickets conveniently when entering the Festival. You will need your printed confirmation email, the credit card used to purchase your tickets and your valid photo ID.

How do I get to the event if my tickets are at Will Call?

Whether you chose a pass that includes shuttle bus transportation or ferry transportation, you must print out your confirmation email and bring it to the ferry or shuttle bus departure point in Manhattan (check your confirmation email to make sure you're headed to the correct place - either Ferry or Shuttle Bus). Your confirmation email will be checked, and you will be allowed to ride to the festival site on Randall's Island. From there, you should proceed to the Will Call check-in area. You will need the credit card used to purchase your tickets and your valid photo ID.

Groupon & Living Social customers please note:
The Ferry and Shuttle Bus are ONLY available to those with a festival pass sold directly by Electric Zoo. If you purchased from Groupon or Living Social, it does not include transportation, and you will NOT be able to ride the Ferry or Shuttle Bus - please explore other means of getting to and from the festival grounds listed in the Transportation section of this FAQ.

What if I bought my ticket with someone else's credit card for Will Call? Do I need a photocopy of the credit card and that person's ID?

If you used someone else’s credit card for a Will Call purchase, make sure that the person whose name is on the credit card contacts Front Gate Tickets at http://support.frontgatetickets.com or calls 888-512-SHOW and changes the name on the ticket to match your name so that you will only need identification when picking up your pass. Otherwise, a photocopy of the credit card used and the credit card owner's identification will also be required.

How does the Payment Plan work?

You can order your Electric Zoo pass now and pay for it in installments over time. Choose the 30% Plan (3 payments) or the 50% Plan (2 payments).

The 30% Plan
  • Make a 30% down payment (plus the full service & shipping charges) at the time of your order
  • Pay the remaining balance in 2 equal installments (June 15 and July 15)
  • Available through May 31
The 50% Plan
  • Make a 50% down payment (plus the full service & shipping charges) at the time of your order
  • Pay the remaining balance on July 15
  • Available through June 30

Please allow 2-3 days for payments to be processed and posted to your account. Payment plans are available when ordering online, or by calling 888-512-SHOW(7469).

Important info: PLEASE NOTE: No refunds. Default on payments will result in loss of deposit and cancellation of your order, however if a payment is declined you will be granted a 10 day window to reply to our inquiry with updated payment info. Front Gate Tickets will contact you within a week of your payment due date if your payment does not go through. All payments are AUTOMATICALLY billed to card used for your deposit. You cannot make manual payments. If you need to update your payment info or billing info, then please contact Front Gate Tickets by phone or e-mail or visit the Front Gate Tickets MY ACCOUNT page to update your billing and/or credit card info.

Tickets will begin shipping by USPS 6 weeks prior to the festival, providing all payments have been successfully processed.

Transportation & Directions

How can I get to Electric Zoo?

Electric Zoo festival passes come with round-trip transportation via ferry or shuttle bus, and although we have very limited parking passes available, the ferry and shuttle bus transportation options are very quick and convenient ways to get to and from the island. You can also walk or bike to the festival, or have a taxi or friend drop you off.

How do the Ferry and Shuttle Bus work?

All festival passes (except the special Friday-only passes sold via Groupon and Living Social) include your choice of round-trip transportation to and from Manhattan via the Ferry or Shuttle Bus.

Ferries travel to and from Randall's Island Park for all three days of the festival throughout the day. Departures will take place from East 35th Street Ferry Landing located at the intersection of East 35th Street at the FDR Drive (click for directions), with ferries running approximately every 15 minutes.

The East 35th Street Ferry Landing is located at the intersection of East 35th Street and the FDR Drive near the Midtown heliport on the East River. To reach this location by subway, take the 4, 5, or 6 train to East 33rd St and then go up two blocks to East 35th. Turn right and follow down to the water.

Local cross-town service via 34th Street
M34 - between Javits Convention Center and Eastside Ferry Terminal
M16 - between Waterside Plaza and Port Authority Bus Terminal

Shuttle Buses will travel to and from Randall's Island Park for all three days of the festival continuously throughout the day. They will leave from and return to East 126th St at 3rd Avenue in Manhattan. The first bus leaves at 10am, and the trip takes less than 10 minutes.

If you purchased a festival pass that includes transportation, please be sure to get on these special Shuttle Buses and NOT the city buses operated by the MTA. Look for large yellow signs that say SHUTTLE BUS.

If you purchased a festival pass that doesn't include transportation (for example through a specially discounted daily deal site like Groupon or Living Social), you won't be able to take the Electric Zoo Shuttle Buses. In that case, please explore your other options for getting to the festival on the Getting There page.

All my friends are riding the ferry, and I have Shuttle Bus transportation. Can I change?

Sorry, we're not able to accommodate changes to your transportation choice.

How do I drive to the festival?

Please see directions on our Getting There page

Can I park on Randall's Island?

Parking on Randall's Island will be very limited - if you plan on driving, you should purchase a parking pass in advance. Parking passes are available as an add-on when you place a festival admission pass in your shopping cart. We cannot guarantee that there will still be parking spots available to purchase on the days of the festival.

There is NO OVERNIGHT PARKING and NO TAILGATING allowed on Randall's Island.

What about walking or biking to the festival?

You can walk across the footbridge from E. 103rd St. in Manhattan onto Randall's Island Park. It takes about 20-25 minutes to walk from the Manhattan side of the footbridge to the festival entrance.

Pedestrians can also walk across the Robert F. Kennedy Bridge from Manhattan (about 15 minutes), Queens (about 30 minutes), or the Bronx (about 15 minutes).

BICYCLISTS PLEASE NOTE: Bikes are NOT allowed on the ferry or buses. Bike parking is South of the RFK Bridge Pedestrian Walkway, near the Ferry Landing on Randall's Island. Follow signs from the main festival entrance.

Zoo Animal Codes of Conduct

What are some safe practices I can use at Electric Zoo?

This year, there will be more party animals than ever before, so watch out for others. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend to a friend in need. Responsibility is a great way to stay safe during the festival. If you're thirsty, drink water, and if you're not thirsty, drink some water just in case, and if you see someone who could use some water, grab them water too.

For more important safety tips, please read our blog post here

What items am I not allowed to bring with me?

The following items are prohibited:

  • Large bags/backpacks: ALL BAGS MUST BE NO LARGER THAN 12"W x 12"H x 16"L
  • Weapons of any kind
  • Outside food & beverages
  • Professional cameras & recording devices (no SLR/DSLR or cameras with detachable lenses)
  • Illegal substances
  • Squirt guns, misters, spray bottles, etc
  • Laser pens and similar focused-light devices
  • Bad attitudes
  • Glowsticks
  • Chairs
  • Cans, canteens, flasks (empty camelbaks and water bottles will be allowed)
  • Pets
  • Bicycles, scooters, personal motorized vehicles
  • Musical instruments
  • Sleeping bags (no overnight camping or sleepovers)
  • Umbrellas
  • E-cigarettes
  • Any container of liquid
  • Totem poles or flag sticks
  • Candy
  • Walkie Talkies
  • Fake IDs - they will be confiscated and your wristband will be cut without refund.

If you have prescription medication that you must bring with you, you must bring a copy of your prescription to be evaluated by the medical staff.

Ok, so now I know what I can't bring/do. What CAN I do?

We're so glad you asked!
Everybody CAN:

  • Sit in the open or shady grassy space and relax on a small blanket or beach towel
  • Lounge, decompress and eat in our shade tents
  • Select some delectable nibbles from a wide variety of options, including crowd-pleasers like burgers, hot dogs, and pizza, as well as many other local and vegetarian/vegan choices. These include some of our favorite New York City street vendors.
  • Save the world, should the opportunity arise to do so
  • Boogie
  • Gaze at the New York City Skyline while getting down to some very, very dope beats
  • Get his number
  • Browse our vendor village
  • Meet some amazing new people
  • Count disco balls
  • Devour some icy treats
  • Shake it, but don’t break it, because it took your mother nine months to make it
  • Lay on your back in the grass and gaze at the clouds
  • Pretend you're a zebra
  • Get her number
  • Feel your jaw drop when you see that famous Zoo visual production
  • Score some free shwag from our sponsors
  • Wear a very silly hat
  • Meet some of the DJ's as they cruise around and take in the festival
  • Feel Faaaaaaaabulous
  • Jam out to more than 125 of the world's best electronic music artists
  • Purchase some essentials from the General Store (gum, sun block, visors etc.)
  • Get his and her number
If you are over 21 YOU CAN:
  • Choose from a selection of traditional and craft beers
  • Enjoy a refreshing wine spritzer, or glass of wine
  • Celebrate with a glass of bubbly
  • Or go all the way and live it up in the lounge with a VIP Experience or Platinum Experience

What can/should I bring with me?

  • Large and Lovely sun glasses
  • Sun block (seriously!!!)
  • Rain poncho
  • A small blanket or towel
  • All of your favorite people
  • DANCING SHOES! (we discourage flip flops for comfort/safety reasons)
  • Your ID. (Please note that photocopies will NOT be accepted as valid ID.)
  • A small backpack or utility bag
  • Chapstick (must be new and sealed)
  • A positive attitude

What if I don't like someone else's outfit?

Don't tell them.

Can I pass out flyers for my event or business at the festival?

No.

I have a question that's not answered here - what should I do?

If your question/concern is about your ticket order, including changes to your shipping address, please visit http://support.frontgatetickets.com or call 888-512-SHOW.

If you are a member of the press/media, please direct your inquiries to media@electriczoofestival.com

To inquire about sponsorship opportunities, email sponsorship@electriczoofestival.com

Please email any additional questions to info@electriczoofestival.com

ATTENTION: DO NOT SEND QUESTIONS ABOUT YOUR TICKET ORDER OR ADDRESS CHANGES TO info@electriczoofestival.com - this will only delay the response. For ALL ticket inquiries please visit http://support.frontgatetickets.com or call 888-512-SHOW.

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